2023 Hyundai Palisade : Choose your body shop carefully.
It’s the little details that will make your experience whole. They assembled be bumper without a 5 dlls clip and now the bumper is not flush with the body. Lost the wheel lock and when I called they denied to make it right by refusing to order a replacement.
A 9,359.01 body repair and they refuse to pay for a replacement wheel Lock key !! I didn’t notice the wheel lock missing until I needed to rotate my tires. Last place know to have the lock used?!! Gerber Collision. I understand that it was probably a honest oversight. But to just say “ sorry we can’t do anything about it anymore “
Soo when you receive your car back check for the accessories before you drive away.
The last picture is from the front bumper. Nice and flush with the body.
Brian witek
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February 14, 2025
This is the second time I use Gerber for vehicle damage. I chose to use them a second time due to the first time I had a good experience. (Even though they forgot to hook up my antenna last time). Overall good work. This time was a nightmare. Eric was in charge of keeping me up to date on the process. I would always have to call first. And then most of the time he was gone for the day or would simply not return my calls. Weeks after my service was supposed to be done. I get my car back. Without my spare wheel, and my brand new rear axle was dropped(obviousely) and rotor shrouds were buckled and not replaced. Drivers seat belt not working! Took it back to the shop and eric(as usual) no where to be found. I was told he would call me. That was Monday and it's Friday. No call from Eric! Will not recommend this shop to anyone.
Daniel Plaza
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July 28, 2022
Josh did an awesome job of getting paint off my car. Last week while I was in Phoenix I ran over some fresh traffic line paint and got it all over the sides of my car. I was thinking that it would be an expensive fix and I would be without a car for days. Josh took my car out back and in minutes returned it with all of the paint gone. I can't thank Josh and the team at Gerber enough for doing it so quickly and easy. I would highly recommend using their body shop! Awesome service!
Travis Rosamond
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August 24, 2023
The work they did to my jeep was outstanding. The staff was friendly and helpful with my family. They kept us informed (Daily) I would recommend them to anyone who has a problem with their car.
LJ Drobnjak
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November 04, 2018
I have never experienced anything like this.
My first experience with Gerber dates to 05/2018. I hit an animal and broke my bumper and the plastic cover underneath the engine. I went with Gerber because they worked with Geico and had decent reviews.
Initial timeline for the fix was 4 days, so I decided to drop the car off and get a rental. Three times they postponed the delivery, totaling the number of days in the shop at 9 and me paying for rental the whole time. I was so upset with them that the manager decided to cover my rental for the five days it went over the initial estimate. When I picked up the car I immediately noticed that the bumper was not properly installed and was misaligned almost everywhere. Furthermore, paint had drip lines in several spots. Needless to say, another two days in the shop to get all this fixed. The bumper still did not fit right around the headlights but I just wanted to get my car back so I decided to live with it.
Fast forward three months, paints is cracking and peeling. What Jerry Fontes wrote in his comment, same thing happened to Me! Gerber blamed it on the rock chips and said it wasn’t covered by the warranty, but manager decided to hook me up and spot-fix the problem areas. I figured that’s better than nothing so I let them do it. Manager said, 2-3 hours of work tops. I dropped off the car and got a rental cuz I had to go to work. Once again, 2-3 hours of work turned into 3 days! I paid rents again. Throughout the whole time, both first time around and now, no communication whatsoever from the shop. I had to call several times a day to get updates on my vehicle.
I just picked up my car, problem areas patched up, but guess what??? There are black spots all over my bumper now, spots that cannot be removed !!!! I have tried several chemicals I had in my car and the spots wouldn’t even budge. They look like oversized fly droppings all over the bumper! I’m hoping a buffet will be able to get it out, but I am not sure.
I am beyond furious but I am not taking my car back there ever again and neither should you !!!
Very unprofessional and inadequate body shop.
A little follow up to my review. Black spots cannot be removed by anything because whatever they are, they’re trapped under the clear coat. So yeah, gotta live with it I guess. I’ve attached a photo so you can see I’m not making this stuff up. Those black spots are all over the right side of my bumper ... Very disappointed...
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2023 Hyundai Palisade : Choose your body shop carefully. It’s the little details that will make your experience whole. They assembled be bumper without a 5 dlls clip and now the bumper is not flush with the body. Lost the wheel lock and when I called they denied to make it right by refusing to order a replacement. A 9,359.01 body repair and they refuse to pay for a replacement wheel Lock key !! I didn’t notice the wheel lock missing until I needed to rotate my tires. Last place know to have the lock used?!! Gerber Collision. I understand that it was probably a honest oversight. But to just say “ sorry we can’t do anything about it anymore “ Soo when you receive your car back check for the accessories before you drive away. The last picture is from the front bumper. Nice and flush with the body.
This is the second time I use Gerber for vehicle damage. I chose to use them a second time due to the first time I had a good experience. (Even though they forgot to hook up my antenna last time). Overall good work. This time was a nightmare. Eric was in charge of keeping me up to date on the process. I would always have to call first. And then most of the time he was gone for the day or would simply not return my calls. Weeks after my service was supposed to be done. I get my car back. Without my spare wheel, and my brand new rear axle was dropped(obviousely) and rotor shrouds were buckled and not replaced. Drivers seat belt not working! Took it back to the shop and eric(as usual) no where to be found. I was told he would call me. That was Monday and it's Friday. No call from Eric! Will not recommend this shop to anyone.
Josh did an awesome job of getting paint off my car. Last week while I was in Phoenix I ran over some fresh traffic line paint and got it all over the sides of my car. I was thinking that it would be an expensive fix and I would be without a car for days. Josh took my car out back and in minutes returned it with all of the paint gone. I can't thank Josh and the team at Gerber enough for doing it so quickly and easy. I would highly recommend using their body shop! Awesome service!
The work they did to my jeep was outstanding. The staff was friendly and helpful with my family. They kept us informed (Daily) I would recommend them to anyone who has a problem with their car.
I have never experienced anything like this. My first experience with Gerber dates to 05/2018. I hit an animal and broke my bumper and the plastic cover underneath the engine. I went with Gerber because they worked with Geico and had decent reviews. Initial timeline for the fix was 4 days, so I decided to drop the car off and get a rental. Three times they postponed the delivery, totaling the number of days in the shop at 9 and me paying for rental the whole time. I was so upset with them that the manager decided to cover my rental for the five days it went over the initial estimate. When I picked up the car I immediately noticed that the bumper was not properly installed and was misaligned almost everywhere. Furthermore, paint had drip lines in several spots. Needless to say, another two days in the shop to get all this fixed. The bumper still did not fit right around the headlights but I just wanted to get my car back so I decided to live with it. Fast forward three months, paints is cracking and peeling. What Jerry Fontes wrote in his comment, same thing happened to Me! Gerber blamed it on the rock chips and said it wasn’t covered by the warranty, but manager decided to hook me up and spot-fix the problem areas. I figured that’s better than nothing so I let them do it. Manager said, 2-3 hours of work tops. I dropped off the car and got a rental cuz I had to go to work. Once again, 2-3 hours of work turned into 3 days! I paid rents again. Throughout the whole time, both first time around and now, no communication whatsoever from the shop. I had to call several times a day to get updates on my vehicle. I just picked up my car, problem areas patched up, but guess what??? There are black spots all over my bumper now, spots that cannot be removed !!!! I have tried several chemicals I had in my car and the spots wouldn’t even budge. They look like oversized fly droppings all over the bumper! I’m hoping a buffet will be able to get it out, but I am not sure. I am beyond furious but I am not taking my car back there ever again and neither should you !!! Very unprofessional and inadequate body shop. A little follow up to my review. Black spots cannot be removed by anything because whatever they are, they’re trapped under the clear coat. So yeah, gotta live with it I guess. I’ve attached a photo so you can see I’m not making this stuff up. Those black spots are all over the right side of my bumper ... Very disappointed...